Q:  Do I have to be home for service?
For exterior-only windows (no screens), pressure washing, and gutter cleaning services, you do not need to be home.

Q:  How do I pay?
You can pay the crew in cash, by check, or by card at the time of service if at home. Otherwise, the office will email the invoice, and payment can be made by mailing a check or paying with a credit/debit card via a link in the email. Once payment is received, a “Paid” receipt will be sent to you.

Q:  Is there anything I need to do before service?
Two days before service, you will receive an email/text with instructions. To see the instructions, click this link: https://getbrightview.com/how-to-prepare/

Q:  Are there limitations on how high you can clean?
We provide services up to three stories above grade.

Q:  Do you cancel when it rains or snows?
There are times when the weather will necessitate a delay or rescheduling of jobs. Rain, snow, or freezing temperatures may require a delay or rescheduling of jobs. The office staff will reach out the morning of the service to let you know if these changes are needed.

Q:  How do I know if I have divided pane or interior removable muntins on my windows
Divided pane windows have wooden or metal dividers on the outside of the glass. Standard double-hung windows have dividers between the panes of glass. Interior removable muntins/mullions are typically wooden dividers only on the inside glass surface, held in place by movable pins that contact the interior window frame.

Q:  Do you offer services year-round?
Brightview’s services are offered year-round with the following exceptions/caveats:

Pressure washing:  must be at least 40 degrees

Roof washing:  must be above 80 degrees with light or no wind

Gutter whitening:  offered March-November and at least 60 degrees